Privacy Policy

Cinderly.ai ("Cinderly," "we," "us," or "our") is committed to handling your information with care and transparency. This Privacy Policy explains what information we collect when you visit our website or submit an inquiry, how we use it, and how we protect it.

By using this website, you agree to the practices described in this policy. If you have questions, you can reach us at any time using the contact information at the bottom of this page.

We collect information you provide directly when you submit a form on our website. This may include your name, business name, email address, phone number, website URL, location, service interest, and any additional context or notes you choose to share.

We also collect standard technical information automatically when you visit our site, such as your IP address, browser type, device type, and pages visited. This information is collected through analytics tools and is used in aggregate to understand how our website is being used.

We do not collect payment information through this website. Payment details, if applicable, are handled separately through a secure, dedicated process during a client engagement.

We use the information you provide to respond to your inquiry, prepare your AI audit or discovery call, and follow up about potential next steps. We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

Information submitted through our forms may also be used to understand the types of businesses and needs we serve, so we can continue improving our services. Any such use is internal and non-public.

When you submit a request for a free AI audit, a discovery call, or a general inquiry, the information you provide is received and stored securely in our internal systems. Our team reviews every submission personally.

Information submitted through public forms is used only for the purpose of responding to your request and managing your inquiry within Cinderly.

Please do not submit sensitive, confidential, or legally protected information through our public contact forms. This includes personal health information, financial account details, legal documents, or trade secrets. Our website forms are not designed or secured for handling sensitive data of that nature.

If you submit an inquiry or request through our website, you may receive a follow-up email from our team. We do not send unsolicited marketing emails. If you receive any email from Cinderly as a result of submitting a form, it is a direct response to your request.

You can reply to any email from us to update your preferences or ask to be removed from follow-up communication.

Our website and internal operations use third-party software to manage data storage, workflow automation, and communication. These tools are selected for security and reliability and are used only in support of delivering our services.

We do not authorize third-party tools to use your information for their own marketing or to share it with additional parties. Third-party providers are bound by their own privacy policies, and we recommend reviewing those policies if you have questions about a specific service.

Our website may also use analytics tools to understand traffic patterns and usage. Analytics data is collected in aggregate and does not identify you personally.

We take reasonable steps to protect the information you share with us from unauthorized access, disclosure, or misuse. Our internal systems use access controls and secure infrastructure to store submitted data.

No method of data transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. If you have concerns about a specific piece of information, please contact us before submitting.

Our public website forms are designed for general business inquiries and service requests. Please do not use them to submit confidential business information, proprietary data, protected health information, or any other sensitive material.

If your engagement with Cinderly requires sharing sensitive information, this should be handled under a formal, signed service agreement that includes appropriate confidentiality provisions.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we do, we will update the "Last Updated" date at the top of this page.

Your continued use of this website after any changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or how your information is handled, please contact us through the form on our Contact page or by emailing us directly.